FAQ
Everything you need to know about our tools, shipping, returns, and more.
Can't find your answer? Email us at hello@onlyaugust.com.
Products
What's the difference between the 8-in-1 Hot Air Multi Styler and the 4-in-1 Hot Air Brush?
The 8-in-1 Hot Air Multi Styler is a complete styling system with seven interchangeable attachments — round brush, oval brush, two curling barrels, concentrator, diffuser, paddle brush, and pre-styling comb. It has an LCD display with precise temperature control, and it's designed for anyone who wants maximum versatility in a single tool.
The 4-in-1 Hot Air Brush is a single-piece hot air brush that dries, volumizes, smooths, and styles in one pass. It's perfect if your go-to style is a salon-quality blowout and you want a simpler, grab-and-go tool.
Which tool is right for my hair type?
Both tools work on all hair types.
The 8-in-1 Styler is ideal if you like to switch between styles — curls one day, sleek the next — and want adjustable heat control via the LCD display. The 4-in-1 Brush is ideal if you're looking for a fast, everyday blowout with minimal effort. Both feature ionic technology for frizz-free results regardless of hair texture.
What heat settings are available?
Both tools offer three heat settings, so you can match the temperature to your hair type — lower for fine or color-treated hair, higher for thick or coarse hair. The 8-in-1 Styler also features an LCD display for precise, at-a-glance temperature control.
What is ionic technology and why does it matter?
Ionic technology releases negative ions that break down water molecules on your hair, reducing drying time and sealing the cuticle. The result: less frizz, more shine, and smoother styling — without turning up the heat.
Can I buy replacement attachments for the 8-in-1 Styler?
Replacement attachments aren't available for individual purchase at this time. All seven attachments are included with every 8-in-1 Styler.
If you're experiencing a quality issue with any of your attachments, please reach out to us at hello@onlyaugust.com— we'll do our best to help.
What's the voltage? Can I use it internationally?
Our tools are designed for 110–120V (US standard) and are not intended for international use. While a voltage converter and plug adapter may allow the tool to function abroad, we can't guarantee the same performance, and this use case is not covered by our warranty. Please refer to the instructions included with your product for full details.
Will you be launching more products?
Yes — we're expanding our product line throughout 2026 with new categories. Sign up for our newsletter to be the first to know when new products drop.
Orders & Shipping
How long does shipping take?
Orders typically arrive within 3-5 business days within the continental US. You'll receive a tracking number by email as soon as your order ships.
Do you offer free shipping?
Yes — every order ships free, no minimum required. We also offer free returns, so you can shop with confidence.
Do you ship internationally?
Not at this time — we currently ship within the United States only. We'd love to expand internationally in the future. Sign up for our newsletter to stay in the loop.
How can I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also check your order status anytime by logging into your account on our site. If you checked out as a guest, use the tracking link in your shipping confirmation email.
Can I change or cancel my order after placing it?
You can request a cancellation any time before your order has been fulfilled. Just email us at hello@onlyaugust.com with your order number and we'll take care of it. Once an order has shipped, it can no longer be cancelled — but you're welcome to return it for free under our 30-day return policy.
Returns & Refunds
What is your return policy?
We offer a30-day return policy with free return shipping. If you're not completely satisfied, you can return your tool within 30 days of delivery for a full refund. Items must be in their original condition and packaging. For full details, visit ourRefund Policy page.
How do I start a return?
Log in to your account at onlyaugust.com, go to your order history, and select the item you'd like to return. Follow the steps to submit your request — it only takes a minute.
If you checked out as a guest or need any help, email us at hello@onlyaugust.com and we'll walk you through it.
Do you offer exchanges?
We don't offer direct exchanges just yet. The easiest way is to return your current item through your account (returns are free) and place a new order for the color or product you'd like. Your refund will be processed as soon as we receive the return.
How long does it take to receive my refund?
Once we receive your returned item, we'll inspect it and process your refund within 5–7 business days. The refund will be credited to your original payment method. Please allow an additional 2–3 business days for your bank to process the credit.
Warranty
What does the 2-year warranty cover?
Every Only August tool comes with a 2-year limited warranty covering defects in materials and workmanship under normal use. This includes motor failure, electrical issues, and attachment malfunctions. It does not cover damage from misuse, drops, or unauthorized modifications.
How do I make a warranty claim?
Email us at hello@onlyaugust.com with your order number, a description of the issue, and a photo. We'll review your claim and get back to you within two business days with next steps.
Styling & Care
Should I use heat protectant with these tools?
We always recommend using a heat protectant spray before styling with any hot tool. While our ionic technology reduces heat damage and frizz, a protectant adds an extra layer of care — especially for color-treated or fine hair.
Can I use these tools on wet hair?
Yes — both tools are designed to dry and style simultaneously. Start with towel-dried, damp hair (not dripping wet) for the best results. Section your hair and work through it gradually for a smooth, even finish.
How do I clean my styling tool?
Make sure the tool is completely cool and unplugged. Remove any hair wrapped around the bristles or barrel. Wipe the surface with a damp cloth — never submerge the tool in water. For the 8-in-1 Styler, detach the attachment before cleaning. Regular cleaning keeps your tool performing at its best.
How should I store my tools?
Always let your tool cool completely before storing. Keep it in a dry place away from moisture. For the 8-in-1 Styler, store your attachments together so they're easy to find when you need them.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), as well as PayPal, Apple Pay, Google Pay, Shop Pay, Venmo, and Amazon Pay.
Do you offer buy now, pay later?
Yes — we offer Afterpay, which lets you split your purchase into 4 interest-free payments. Select Afterpay at checkout to get started. No additional fees when you pay on time.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption and is PCI-DSS compliant. Your payment details are never stored on our servers.
Contact
How can I reach customer support?
Email us at hello@onlyaugust.com and we'll get back to you within one business day. You can also reach us through our Contact page.
What are your customer support hours?
We respond to all messages within one business day (Monday through Friday). Email us anytime at hello@onlyaugust.com and we'll get back to you as soon as we can.
I'm a content creator / influencer — do you have an affiliate program?
We'd love to hear from you! Visit our affiliate/ambassador page link to learn more and apply. If you have any questions, feel free to email us at hello@onlyaugust.com with your social handles and we'll share the details.