FAQ

Everything you need to know about our tools, shipping, returns, and more.
Can't find your answer? Email us at hello@onlyaugust.com.

Products

What's the difference between the 8-in-1 Hot Air Multi Styler and the 4-in-1 Hot Air Brush?

Which tool is right for my hair type?

What heat settings are available?

What is ionic technology and why does it matter?

Can I buy replacement attachments for the 8-in-1 Styler?

What's the voltage? Can I use it internationally?

Will you be launching more products?

Orders & Shipping

How long does shipping take?

Do you offer free shipping?

Do you ship internationally?

How can I track my order?

Can I change or cancel my order after placing it?

Returns & Refunds

What is your return policy?

How do I start a return?

Do you offer exchanges?

How long does it take to receive my refund?

Warranty

What does the 2-year warranty cover?

How do I make a warranty claim?

Styling & Care

Should I use heat protectant with these tools?

Can I use these tools on wet hair?

How do I clean my styling tool?

How should I store my tools?

Payments

What payment methods do you accept?

Do you offer buy now, pay later?

Is my payment information secure?

Contact

How can I reach customer support?

What are your customer support hours?

I'm a content creator / influencer — do you have an affiliate program?